Legal
Last updated: 23 October 2026 · Please read these terms carefully before using FinnAdvisor
Important Legal Disclaimer
FinnAdvisor provides general legal INFORMATION only — not legal advice. The AI-generated analysis is there to help you understand your situation and the relevant Finnish law in plain language. It is not legal advice and creates no attorney-client relationship.
FinnAdvisor is not a law firm and is no substitute for a licensed lawyer. For any real legal matter — above all one involving an immigration decision, court proceedings or a deadline — consult a qualified Finnish lawyer (asianajaja or lakimies). Free legal aid (oikeusapu) is available through the Finnish Legal Aid Offices to those who qualify.
AI-generated content: As required by Article 50 of the EU AI Act (Regulation (EU) 2024/1689, as amended by Regulation (EU) 2026/1744), FinnAdvisor discloses that every legal analysis here is produced by an artificial intelligence system. Text produced by the AI is also marked as AI-generated in a machine-readable form in the pages and files you download. Outputs can contain errors, omissions or out-of-date information. Always check a citation on finlex.fi before you rely on it.
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FinnAdvisor is operated by:
FinnAdvisor is operated by Finnish Advisory Oy (Y-tunnus 3653078-3), registered domicile Helsinki, Finland. Written enquiries may be sent to support@finnadvisor.fi.
For VAT purposes: the service is currently below the Finnish VAT registration threshold. No VAT is added to prices at this time.
Digital Services Act (EU) 2022/2065 — single point of contact: for authorities and for users, support@finnadvisor.fi. To report content you believe is illegal, write to the same address; we acknowledge and handle every notice.
FinnAdvisor is an AI-powered tool that analyses Finnish legal situations for people living in Finland. By submitting a case description, you receive structured analysis referencing applicable Finnish law and suggested next steps. With Guided, you can also ask questions about your case in the case chat, add documents and update the analysis.
FinnAdvisor helps people living in Finland understand decisions and letters from Finnish public authorities — Migri, Kela, DVV, the Tax Administration, municipalities, TE services, schools and oversight bodies — and the civil matters listed in the app, such as housing, custody, employment and consumer claims. It is a public-information service. It is not a law firm, does not give legal advice, does not represent anyone before any authority or court, and does not handle criminal matters. The service is intended for users aged 18 or over.
AI transparency (EU AI Act, Art. 50): All analysis is produced by an artificial intelligence system. You are interacting with an AI, not a human legal professional. The AI may produce inaccurate or incomplete output. Text produced by the AI is also marked as AI-generated in a machine-readable form in the pages and files you download.
Data protection (GDPR): FinnAdvisor processes your personal data (email address, submitted case descriptions and documents, and case-chat questions) in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and our Privacy Policy. As a data subject, you have the right to access, rectify, erase, and port your personal data, and the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutettu) at www.tietosuoja.fi.
By accessing or using FinnAdvisor you agree to these Terms of Service. If you do not agree, do not use the service.
Beta. FinnAdvisor is currently an open beta (a trial version): the site is open to everyone and the free analysis is available, but the paid plans in Section 4 are not on sale yet. Results may contain errors — check them against your decision. When paid plans go on sale, the site and these Terms will say so.
You must be at least 18 years old to use FinnAdvisor. By creating an account you represent that you meet this requirement.
You are permitted to hold one account per person. Accounts must not be shared or transferred. You are responsible for all activity that takes place under your account.
You are responsible for maintaining the security of your account credentials. If you believe your account has been compromised, contact us immediately.
You sign in only with a one-time link sent to your email address. Every AI feature — the analysis, drafts and the case chat — requires you to be signed in. Anyone who can read your email can sign in to your account, so keep your email account secure.
FinnAdvisor is available on the following plans:
| Plan | Price | What is included |
|---|---|---|
| Free | 0 € | A short analysis of your case, shown on screen, one every 7 days per account: the case summary, the appeal forum with its first step, the deadline, the first 2 paragraphs of the analysis and the first 3 recommended actions (title and one line). Kept in your browser only. No drafts, exports, case chat, case updates or timeline. |
| Guided (per case) | 59 € for the first 3 months, then 15 € a month | For the first 3 months, two separately priced parts. Part A, 29 €: the Guided case pack — a draft appeal or letter to the authority, prepared from your case's analysis, and exports (PDF, print, copy) — delivered in full as soon as your case's analysis is ready (right after the purchase if the analysis already exists). Part B, 30 €: follow-up for 3 months at 10 € a month — 150 questions in the case chat (up to 10 a day), 10 documents (uploaded or generated, one shared pool), 2 analysis updates and the case timeline. Each paid month after that: 50 questions, 3 documents and 1 analysis update. Unused allowance does not carry over. |
The free plan. The free analysis is a short analysis. It always shows the case summary, the appeal forum with its first step, the deadline and the first step to take; of the analysis itself it shows the first 2 paragraphs, and of the recommended actions the first 3, each as a title and one line, without documents. A free case is kept in this browser only and is not saved to your account. One free analysis per account every 7 days: the next free analysis is possible 7 days after the previous one. At most one free analysis can be started from one network in 7 days, whichever accounts are used. On a free case the paid features — the full analysis and all recommended actions, drafts, exports (PDF, print, copy), the case chat, the case status, the case journal, analysis updates and the case timeline — are shown as locked, each with a link to buy Guided for the case. You can also choose Guided before the first analysis, with “Analyze with Guided”; the analysis of a Guided case does not use your free analysis. When you buy Guided for a case analysed on the free plan, its full analysis is produced under Guided. The draft in the case pack (Part A) is not counted in the 10 documents of the follow-up.
Guided is a subscription for one case. Its first 3 months cost 59 € and are made up of two separately priced parts: the case pack (Part A, 29 €), which is prepared from your case's analysis and delivered in full as soon as that analysis is ready (right after the purchase if it already exists), and the follow-up (Part B, 30 €), 10 € a month for 3 months. 10 € a month is an introductory price; the regular price is 15 € a month, which is what each month costs after the first 3 months. The subscription renews automatically every month until you cancel; you can cancel at any time, and access continues to the end of the period you have paid for. While the subscription runs, or the period you have paid for has not ended, the case is saved to your account and is not deleted for inactivity. After your last paid period ends, saved case content is deleted 6 months after your last sign-in or, if later, the end of that period, with an email 1 month beforehand; for accounts that have never had a Guided subscription the period is 1 month after the last sign-in, without an email. See Privacy Policy §8.
Legal guarantee: by law, FinnAdvisor is responsible for the service conforming to the contract (the legal guarantee of conformity for digital services). If it does not conform, you have the remedies the Finnish Consumer Protection Act gives you.
FinnAdvisor reserves the right to update pricing with at least 30 days' written notice. A price change does not affect a subscription period you have already paid for.
Payments are processed by Stripe. By subscribing to Guided for a case you authorise Stripe to charge your payment method 59 € when you subscribe, for the first 3 months (29 € for the case pack and 30 € for the follow-up), and then, after those 3 months, 15 € each month, automatically, until you cancel.
FinnAdvisor does not store your payment card details. All payment information is handled directly by Stripe and subject to Stripe's Privacy Policy.
No VAT is added: FinnAdvisor is not in the Finnish VAT register, so the price shown is the total price. Stripe provides a receipt after each payment.
If you are a consumer residing in the EU or EEA, you have the right under the EU Consumer Rights Directive (2011/83/EU) and the Finnish Consumer Protection Act to withdraw from a Guided subscription contract within 14 days of entering into the contract, without giving any reason.
If you ask the service to start within the withdrawal period: before you pay, you are asked, separately, whether you want FinnAdvisor to start the service now, before the 14-day withdrawal period ends. If you ask for that and then withdraw within the 14 days, the amount you pay is calculated separately for each of the two parts (Section 4):
We refund the rest. Example: the 3-month period has 90 days, the case pack was delivered before your withdrawal, and you withdraw on day 2. You pay 29 € + 30 € × 2 ÷ 90 = 29.67 € and get 29.33 € back.
Use “Withdraw from the contract here” on your case page, or notify us by email at support@finnadvisor.fi with the subject line "Withdrawal Notice" before the 14-day period expires. Model statement: "I hereby give notice that I withdraw from my FinnAdvisor contract. Order date: [DATE]. Name: [YOUR NAME]. Email: [YOUR EMAIL]."
We will refund the amount due to you no later than 14 days after we have received your notice of withdrawal, using the same payment method.
The withdrawal function. “Withdraw from the contract here” is the withdrawal function required by Directive (EU) 2023/2673. It works in two steps: first you give your name and check the contract and the email address the acknowledgement goes to; then you confirm the withdrawal. Your name is used only in the acknowledgement and is not stored. We acknowledge the withdrawal straight away, on screen and by email, with the date and time we received it (Finnish time) and the amounts calculated as above.
This section follows the Consumer Rights Directive 2011/83/EU, as amended by Directive (EU) 2023/2673, and chapter 6 of the Consumer Protection Act (38/1978). If anything in it gives you less than the law, the law applies.
Cancelling is the normal way to stop a Guided subscription. You can cancel at any time with “Cancel subscription” on your case page. The subscription then does not renew: the service continues to the end of the period you have already paid for, after which the case returns to the free plan. Nothing is refunded for the period you have paid for — neither the case pack nor the follow-up — except the refund on discontinuation in Section 11. Cancelling is not the same as withdrawing from the contract under Section 6. You may contact support@finnadvisor.fi at any time regarding your account.
Refund policy: Apart from your statutory right of withdrawal described in Section 6 and the refund on discontinuation in Section 11, we do not refund the unused part of a period you have paid for.
If you believe a charge was made in error, contact us within 14 days of the charge. Your statutory rights are not affected by this refund policy.
An organisation can buy seats for the people it works with. For this purchase the buyer is the organisation, and these paragraphs apply to it in addition to the rest of these Terms. A business purchase carries no consumer right of withdrawal: §6 does not apply to it.
What a seat is. One seat is Guided for one case of one person for 6 months from the day the person redeems it, with the allowances shown on the For organisations page at the time of purchase. A seat never renews and nothing is charged to the person. After the 6 months the person may continue on their own with Guided, only with their own card.
Codes. The buyer receives invitation codes, one invite link and its QR code, and hands them out itself; we do not send them to anyone. A code can be redeemed within 12 months of the purchase; after that, codes not redeemed expire.
Price and payment. The price is the package price shown at purchase, in whole euros, paid by card through Stripe — or by an invoice we send for more than 50 seats or on request.
Refunds. Within 14 days of the purchase, seats nobody has redeemed can be refunded on the organisation page; a redeemed seat counts as used. After 14 days there are no refunds: whether the organisation’s people use their seats is the organisation’s matter.
Privacy. The organisation pays for the seat; it cannot see your account or your case. Each person uses their own account. The organisation sees only the number of seats bought, used and available — never who used a seat; the seat is not tied to any topic.
Who may buy. Only a business, a public body or an association buying for its own activity may buy seats. The buyer gives its name and Business ID (Y-tunnus) and confirms that it is not buying as a consumer.
Invoice. An invoice is payable within 14 days net. Late payment carries interest under the Interest Act (633/1982). The codes of an invoice order are issued when the invoice is paid.
The buyer's duties. The buyer hands out codes only to people it works with, does not sell or publish them, and keeps them safe. A redeemed code counts as used, even if it was passed on without the buyer's permission.
The person who redeems a seat. The person who redeems a seat uses FinnAdvisor under these Terms in their own name and pays nothing; the seat was paid for by the organisation. The person may stop using the seat, end their own contract with us and delete their case, their documents and their account at any time. No money is refunded to the person, who has paid nothing, and a redeemed seat counts as used for the organisation (§7 Refunds). If the person later buys Guided themselves, §6 applies to that purchase.
Liability towards the buyer. Our liability towards the buyer is limited to the price paid for the order concerned. We are not liable for indirect damage.
If we discontinue the service. We refund the seats nobody has redeemed in full and, for redeemed seats, the unused whole months of each seat's 6 months.
What a seat contains. A seat keeps the contents shown on the For organisations page on the day of purchase.
By using FinnAdvisor you agree to:
FinnAdvisor reserves the right to suspend or terminate accounts that violate these obligations, subject to applicable consumer protection law.
You retain all rights to the case descriptions and information you submit to FinnAdvisor. By submitting content you grant FinnAdvisor a limited, non-exclusive licence to process that content solely for the purpose of generating your analysis. We do not claim ownership of your case data.
The FinnAdvisor platform, including its user interface, AI system, analysis templates, and all associated software, is the property of Finnish Advisory Oy and is protected by applicable intellectual property law. You may not copy, modify, distribute, or create derivative works from any part of the platform without express written permission.
The analysis generated in response to your case description is provided for your personal use. You may save, print, and share it for the purpose of understanding or pursuing your own legal situation. You may not resell or commercially redistribute AI-generated analysis.
FinnAdvisor provides general legal information only. Nothing on this platform constitutes legal advice, and no attorney-client relationship is formed by your use of the service. Always verify legal citations on finlex.fi before relying on them formally, and consult a licensed Finnish attorney (asianajaja/lakimies) before making decisions with legal consequences.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose and accuracy. Finnish law and administrative practice change frequently, and an analysis may not reflect the most recent developments.
This disclaimer does not affect your statutory rights as a consumer under the Finnish Consumer Protection Act (Kuluttajansuojalaki) or under EU consumer law. Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited.
To the fullest extent permitted by applicable law, FinnAdvisor is not liable for indirect, incidental, special or consequential damages arising from your use of, or reliance on, the service — including any decision you take on the basis of an AI-generated analysis. FinnAdvisor's total aggregate liability to you shall not exceed the greater of (a) the amount you paid for the service in the three months preceding the claim, or (b) 50 €.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by FinnAdvisor's negligence or wilful misconduct, as Finnish law requires. Nothing in them limits your statutory rights as a consumer.
A draft appeal, letter or reply prepared by FinnAdvisor is a draft only. It is not a legal statement, an appeal or a legal memorandum, and it must not be used until a lawyer — an advocate (asianajaja) or a licensed legal counsel (luvan saanut oikeudenkäyntiavustaja) — or a public legal aid office (oikeusaputoimisto) has reviewed it. It was written by AI. You decide whether to use it and what it says, and you are responsible for what you file.
You may stop using FinnAdvisor at any time and delete your account yourself on your My Cases page, or by emailing support@finnadvisor.fi; we process emailed requests within 30 days.
FinnAdvisor may suspend or terminate your access if you materially breach these Terms or if we discontinue the service. We will provide at least 30 days' notice of service discontinuation where practicable, and will refund any prepaid fees for the unused part of a subscription period.
The end of a Guided subscription is not termination of this contract: the case returns to the free plan (Section 7).
Upon termination, your right to use the service ceases. Provisions that by their nature should survive termination will do so.
These Terms of Service are governed by and construed in accordance with the laws of Finland.
For consumers: In accordance with Regulation (EU) 1215/2012 (Brussels I Recast), Articles 17–19, if you are a consumer residing in an EU member state you may bring proceedings against FinnAdvisor either in the courts of Finland or in the courts of your country of residence. FinnAdvisor may bring proceedings against you only in the courts of your country of residence. The mandatory consumer protection rules of your country of residence apply to the extent that they give you greater protection than these Terms.
For business users: Any dispute is subject to the exclusive jurisdiction of the District Court of Helsinki (Helsingin käräjäoikeus), Finland.
Language. These Terms are published in Finnish, Swedish, English, Arabic and Russian. The Finnish and English versions are equally authoritative. If they differ, the interpretation more favourable to the user applies.
Changes. A material change to these Terms is announced on our Updates page and with a notice on the site. The “Last updated” date at the top of this page changes with it.
If you are a consumer and a dispute with FinnAdvisor is not resolved between us, you may use out-of-court dispute resolution before going to court.
A consumer dispute may be referred, free of charge, to the Consumer Disputes Board — Kuluttajariitalautakunta — at www.kuluttajariita.fi. Before referring it, contact the Consumer Advisory Service (kuluttajaneuvonta) of the Finnish Competition and Consumer Authority at www.kkv.fi; they will go through the case with you and this is normally a precondition for the Board taking it.
FinnAdvisor undertakes to take part in good faith in any dispute resolution process opened through these bodies.
For questions about these Terms, billing enquiries, or account support:
We aim to respond to all enquiries within 3 business days.